Once you have placed your order, our goal is to get your goods to your door as quickly and safely as possible. Upon the order being placed, we will aim to confirm your purchase via email which will also include any important information such as your delivery details. Should you have to change your delivery arrangements for whatever reason, make sure you contact us.
To help us provide you with the best possible delivery service, we sometimes arrange deliveries directly from our suppliers to save unnecessary time in transferring the goods to us ﬁrst. The deliveries may come to you on either our supplier’s transport or a appointed courier.
As is standard in our industry, all couriers are only able to deliver items to the kerbside of your delivery address, and are not permitted to enter your property. Please remember, your delivery may be heavy & bulky, so we recommend that there is adequate help available to bring the delivery indoors. It's entirely possible that your order may be delivered on a large delivery truck, so please do let us know if there are likely to be any access problems, and we can inform the courier that a lighter vehicle is required.
Whatever the method of delivery, you should always get a call to arrange a date for each delivery. If you are left a message advising a planned delivery date, please ensure you return the call to conﬁrm you will be there to receive delivery. Due to the size and weight of the goods, delivery will not be attempted unless conﬁrmation that you will be there has been received.
Most of our products are ex-stock on a lead time of 5-10 working days from order so long as you can be reached to arrange delivery. Occasionally, due to demand, stock levels can be diminished resulting in longer lead times. You will, of course, be advised if this is the case. If you have selected doors and handles from more than one brand, you will get a delivery from each of these. As these may arrive from a different courier, we cannot guarantee that these will all be on the same day.
Deliveries at this time are only limited to mainland UK,
Ireland & Northern Ireland and some islands off the mainland are not destinations we can deliver to at the moment.
Bank Holidays Are Subject to additional days lead time due to warehouse closures on bank holidays.
.All of our Deliveries are capped at £35, whether its 1 or 10 doors or more on most Mainland UK Postcodes. Our orders are put on our standard 5 - 7 working day delivery service unless otherwise agreed. However You will receive FREE Delivery from Sethcodoorstore when you spend over £699.00. The discount will automatically come off your basket. United Kingdom - Highlands & Islands
Delivery zone 3 consists of northern Scotland postcodes PA20-80, PH14-50, HS, IV, KA27-28, KW, ZE, Shetland Isles, Isle of Sky, Isle of Man & Isle of Wight are subject to a delivery charge of £65
Deliveries take place between 8am and 8pm and you will be contacted by the delivery company to let you know of an estimated 3 hour delivery window before your order arrives with you. That way, you can know exactly when to expect your order.
Some areas of the UK such as highlands may be subject to an additional delivery charge. Please ask us .
Delivery lead-times quoted or advised are an estimate and should only be used as a guide. Carpenters or fitters should not be booked until the products have arrived on-site or to the intended delivery address. We shall not be held responsible for any expenses arising due to failed deliveries within the estimated time frame.
In the very rare event that there are any problems with the goods delivered, we recommend checking the doors for any obvious signs of damage or unsuitability BEFORE carrying out any work on the door(s) as this may have an impact on your claim. If you think there is any damage or defects to your delivery, please inform the courier and refuse to sign for the delivery and notify us within 24 hours of this so we can correct the issue for you promptly. No claims for damaged or defective goods will be met unless reported at least provisionally within two working days from the date of receipt, and reported in detail within three working days
Returns & Refunds
If your order is faulty on arrival, you will be entitled to an exchange, replacement or a full refund upon confirmation that there is a fault. Please advise us of this ASAP at firstname.lastname@example.org with your order number as reference. Where necessary, we will arrange to collect the faulty items and replace as quick as possible.
All of our orders have a 30 day money back guarantee as standard. You have the right to cancel without giving a reason for 30 days from the point when you receive your full order.
All refunds will be processed back onto the original payment method within 72 hours. After a refund is processed on our system, you will be emailed written confirmation of the transaction reversal and new order status "Order Refunded". While we aim to process all refunds within 72 hours, please allow up to a further 14 working days for funds to appear in the original payment account.
All credit/debit card refunds are subject to the standard banking process and can therefore take up to 14 working days, dependent on the bank which you use.
For PayPal transactions, once you have received notification that the refund has been processed, please allow 24 hours for the refund to appear back in your PayPal wallet.
Sethcodoorstore reserves the right to vary these terms and conditions of sale from time to time.