Contact Us

We welcome your feedback, queries and questions about our products and our service to you. 

We are currently working remotely and from home - Please utilise the live chat and email options as these are being monitored each day/

Email - customerservices@sethcodoorstore.co.uk  ( No cold calls / emails please )

 Please Use The Live Chat Function Too On The Website which is available during working hours. 

Telephone: 01642 378087 - 09:00 - 16:00 Monday - Thurdays. Fridays are 09:00-15:00

We have recently added a new member of customer services to our team to assist with the calls and email correspondence due to the high volume of enquiries during lockdown. We have our phone lines manned between 09.30-16:00 Monday to Thursdays with Fridays until 15:00, whilst our emails are able to be manned throughout the entire day. We aim to respond to all emails within 1 working day. Thank you for your patience and support of a small family business

Please also utilise the Live chat / Message function on the website bottom right. 

Email:

customerservices@sethcodoorstore.co.uk - We aim to respond within 4 hours ( busy times may fluctuate) 

Deliveries

Typically 5-7 Working days from order unless otherwise stated. Bank holidays can add 1-2 days due to warehouse closures putting deliveries back 1-2 days on the lead times. Full info can be found on the delivery & returns page. 

If something goes wrong

We do our up most to ensure that all our products reach you in perfect condition. If there is a problem with a product please contact us immediately so that we can arrange collection/replacement of the faulty/damaged goods.

A registered company in England & Wales 

Sethcodoorstore Limited. 

​​​​Flexspace Business Centre 
Office 27 / Unit 1
Stephenson Court
Skippers Lane
Middlesbrough
TS6 6UT